ELEV-HD 021: Conflict Resolution: For Working Professionals

Course Description:

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This Conflict Resolution: For Working Professionals course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

By the end of this course, learners should be able to:   

• Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.
• Analyze conflict by assessing the situation and identifying the source of the conflict.
• Utilize effective communication techniques to manage conflict in a proactive manner.
• Resolve conflict by evaluating approaches and determining and implementing an action plan with the best solution.

Course Modules:

Module One: Recognizing the Impact of Conflict

• Identify your personal reaction to conflict
• Develop a healthy attitude toward conflict

Module Two: Analyzing Conflict

• Assess the situation
• Identify the source of the conflict

Module Three: Dealing with Conflict

• Listen actively
• Communicate effectively
• Respond to negative tactics
• Avoid conflict escalation

Module Four: Resolving Conflict

• Evaluate approaches to conflict resolution
• Determine the best solution
• Implement an action plan

Build the skills needed to address workplace conflict with confidence and professionalism. Conflict Resolution: For Working Professionals equips learners with practical tools to recognize, analyze, manage, and resolve conflict effectively. Join the course and start turning conflict into productive outcomes.