ELEV-MM 005: Crisis Management

ELEV-MM 005: Crisis Management

Course Number: ELEV-MM 005

Duration: One day

Course Description:

Crisis management is as critical to an organization as financial or personnel management. Having a clear and effective plan for responding to crises is essential not only for operational continuity, but also for protecting people, reputation, and long-term viability. Identifying risk, assessing situations accurately, and responding appropriately require structured preparation, training, and practice.

Crisis Management provides learners with practical knowledge and strategies to recognize warning signs, understand escalation, and respond effectively to critical incidents. Learners examine workplace violence myths, concerning behaviors, triggers, and response strategies to ensure preparedness and coordinated action when it matters most.

By the end of this course, learners should be able to:

• Identify potential risks
• Understand common myths surrounding workplace violence
• Define escalation and recognize examples
• Recognize concerning behaviors
• Identify triggers and how they contribute to escalation
• Understand appropriate responses to crisis events

Course Modules:

Module One: Crisis

• Internal risks
• External risks
• Aggression
• Violence

Module Two: Workplace Violence

• Threats
• Property damage
• Psychological acts
• Physical acts

Module Three: Myths

• Violence just happens
• It is uncommon
• Problems will solve themselves
• It is not possible to prevent violence

Module Four: Escalation

• Threats
• Stalking and bullying
• Injury
• Death

Module Five: Concerning Behaviors

• Disruptive behavior
• Emotional abuse
• Anxiety-inducing behavior
• Behavioral examples

Module Six: Domestic Violence Indicators

• Disruptive calls
• Poor concentration
• Bruising
• Absences

Module Seven: Triggers of Workplace Violence

• Reprimands and terminations
• Financial strain
• Loss of a loved one
• Perceived slights

Module Eight: Conflict Dangers

• Triggers
• Action points
• Flashpoints
• Identification

Module Nine: Response

• Noting areas of concern
• Discussing concerns
• Reporting incidents
• Reporting extreme cases to HR or tip lines

Module Ten: Strategies

• Policies
• Programs
• Emergency procedures
• Training employees

Crisis Management prepares learners to recognize risk early, respond decisively, and support a safer workplace during high-stakes situations. Join now to build the skills and confidence needed to manage crises effectively and responsibly.