ELEV-OM 002: Administrative Support

ELEV-OM 002: Administrative Support

Course Number: ELEV-OM 002

Duration: One day

Course Description:

Administrative assistants play a critical role in keeping office environments running smoothly and efficiently. Administrative Support is designed to support both new and experienced administrative professionals by strengthening the skills that make them indispensable to their organizations. Learners will gain practical tools to improve organization, manage time effectively, communicate with confidence, and collaborate successfully with others.

Through consistent application of the strategies introduced in this course, learners will develop habits that increase efficiency, professionalism, and value in their role. The focus is on real-world administrative responsibilities and the daily practices that lead to long-term success and career growth.

By the end of this course, learners should be able to:

• Get organized and manage resources efficiently
• Manage time more effectively and prioritize responsibilities
• Complete special administrative tasks with confidence
• Strengthen verbal and non-verbal communication skills
• Empower themselves through assertiveness and decision-making
• Work more effectively with managers
• Recognize the importance of self-care in demanding roles

Course Modules:

Module One: Getting Organized (I)

• Dealing with email
• Managing electronic files
• Keeping track of the paper trail
• Making the most of voicemail

Module Two: Getting Organized (II)

• Keeping your workspace organized
• Using a to-do book
• Adding basic project management techniques

Module Three: Managing Time

• Managing your own time
• Keeping others on track
• Maintaining schedules

Module Four: Getting It All Done on Time

• Prioritizing
• Staying on track
• Goal setting

Module Five: Special Tasks

• Planning small meetings
• Planning large meetings
• Organizing travel

Module Six: Verbal Communication Skills

• Listening versus hearing
• Asking effective questions
• Communicating with power

Module Seven: Non-Verbal Communication Skills

• Body language
• Signals you send to others
• How delivery affects meaning

Module Eight: Empowering Yourself

• Being assertive
• Resolving conflict
• Building consensus
• Making decisions

Module Nine: The Team of Two

• Working effectively with your manager
• Influencing skills
• Handling difficult situations

Module Ten: Taking Care of Yourself

• Ergonomics
• Stress management
• Managing a heavy workload

Administrative Support strengthens the essential skills that allow administrative professionals to excel, adapt, and add lasting value to their organizations. Join now to build confidence, efficiency, and professionalism in your administrative role.