ELEV-HD 018: Civility In The Workplace

ELEV-HD 018: Civility In The Workplace

Course Number: ELEV-HD 018

Duration: One day

Course Description:

While training on workplace manners and courtesy may seem unnecessary to some, the reality is that incivility has become a widespread issue costing organizations millions of dollars each year. As workplaces continue to advance technologically and professionally, basic social values are often overlooked, values that directly affect productivity, morale, and the bottom line.

The Civility In The Workplace course introduces learners to the concept of civility, its importance within organizations, and the common causes and effects of uncivil behavior. Learners will explore practical skills for demonstrating civility, effective communication techniques, conflict resolution styles, and strategies organizations can use to systematize civil behavior. The benefits of civility extend across all levels of the organization, contributing to healthier relationships, improved performance, and a more respectful work environment.

By the end of this course, learners should be able to:

• Define civility and recognize its causes and behavioral indicators
• Explain the costs of incivility and the benefits of a civil workplace
• Apply workplace etiquette practices, including respectful communication and involvement
• Identify appropriate conflict resolution styles for different workplace situations
• Diagnose the root causes of uncivil behavior
• Explain the role of forgiveness in conflict resolution
• Recognize key elements of effective verbal, para-verbal, and non-verbal communication
• Apply facilitative communication skills such as listening and appreciative inquiry
• Use practical interventions to address workplace conflict
• Implement a structured approach to systematizing civility within the workplace

Course Modules:

Module One: Introduction

• Understanding uncivil behavior
• Reasons for practicing civility
• Dealing with difficult personalities
• Costs and rewards of civility

Module Two: Effective Work Etiquette

• Appropriate greetings
• Demonstrating respect
• Encouraging involvement
• Practicing political correctness

Module Three: Costs and Rewards

• The costs of incivility
• The rewards of civility
• Common causes of incivility
• Strategies for overcoming incivility

Module Four: Conflict Resolution

• Collaborating
• Competing
• Compromising
• Accommodating
• Avoiding

Module Five: Getting to the Cause

• Examining root causes
• Creating cause-and-effect diagrams
• Practicing forgiveness
• Understanding the benefits of resolution

Module Six: Communication

• Para-verbal communication
• Non-verbal communication
• Listening skills
• Appreciative inquiry

Module Seven: Negotiation

• Understanding multiple perspectives of incivility
• Mediation
• Arbitration
• Creative problem-solving

Module Eight: Identifying Organizational Needs

• Conducting needs analyses
• Using focus groups
• Making observations
• Administering anonymous surveys

Module Nine: Writing a Civility Policy

• Designating a core team
• Defining unacceptable behavior
• Establishing consequences
• Writing the policy

Module Ten: Implementing the Policy

• Taking first steps
• Training employees
• Addressing complaints
• Enforcing policy violations

Create a respectful and productive workplace culture. Civility In The Workplace equips learners with the tools to address incivility, improve communication, and foster a professional environment built on respect and accountability. Join the course and start building a more civil, effective workplace.