ELEV-LS 013: Supervising Others

ELEV-LS 013: Supervising Others

Course Number: ELEV-LS 013

Duration: One day

Course Description:

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.    

The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.   

By the end of this course, learners should be able to:   

• Define requirements for particular tasks  
• Set expectations for your staff
• Set SMART goals for yourself   
• Help your staff set SMART goals   
• Assign work and delegate appropriately   
• Provide effective, appropriate feedback to your staff   
• Manage your time more efficiently   
• Help your team resolve conflicts   
• Understand how to manage effectively in particular situations    
• Understand what a new supervisor needs to do to get started on the right path 

Course Modules:  

Module One: Setting Expectations  

• Topic A: Defining the Requirements 
• Identifying Opportunities for Improvement and Growth 
• Setting Verbal Expectations 
• Putting Expectations in Writing  

Module Two: Setting Goals  

• Understanding Cascading Goals 
• The SMART Way 
• The Three P’s 
• Helping Others Set Goals  

Module Three: Assigning Work  

• General Principles 
• The Dictatorial Approach 
• The Apple-Picking Approach 
• The Collaborative Approach  

Module Four: Degrees of Delegation

• Level One: Complete Supervision
• Level Two: Partial Supervision
• Level Three: Complete Independence

Module Five: Implementing Delegation

• Deciding to Delegate
• To Whom Should You Delegate?
• Providing Instruction
• Monitoring the Results
• Troubleshooting Delegation

Module Six: Providing Feedback

• Characteristics of Good Feedback
• Feedback Delivery Tools
• Informal Feedback
• Formal Feedback

Module Seven: Managing Your Time

• The 80/20 Rule
• Prioritizing with the Urgent-Important Matrix
• Using a Productivity Journal
• Using Routines and Rituals to Simplify Your Workday

Module Eight: Resolving Conflict

• Using a Conflict Resolution Process
• Maintaining Fairness
• Seeking Help from Within the Team
• Seeking Help from Outside the Team

Module Nine: Tips for Special Situations

• What to Do If You’ve Been Promoted from within the Team
• What to Do If You’re Leading a Brand New Team
• What to Do If You’re Taking on an Established Team

Module Ten: A Survival Guide for the New Supervisor

• Ask the Right Questions of the Right People
• Go to Gemba
• Keep Learning!

Build the skills every effective supervisor needs. Enroll in Supervising Others to learn how to set clear expectations, delegate with confidence, manage time, provide meaningful feedback, and lead your team through everyday challenges. Join the course and start supervising with clarity, confidence, and impact.