ELEV-CP 009: Sensitivity Training

ELEV-CP 009: Sensitivity Training

The following is the course description for the Sensitivity Training Course:

Sensitivity training or diversity training, there are many names for the same goal:  creating a more inclusive workplace that capitalizes on differences.  There are many areas of focus in sensitivity training: empathy, respect for others and cooperation towards a common goal.  This type of training creates more positive and inclusive employees, a more profitable work culture, and a more positive work-life for all.   

There are many areas that sensitivity training must address that are regulated by federal and state laws.  ADA Diversity laws and enforcing guidelines must be followed by all businesses.  Severe penalties are in place for those who don’t follow them. Some of these areas include:   

• Race   
• Gender identification
• Religion
• Age
• Disability

Course Objectives:

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.    

You Will:

This workshop is designed to help you in the following ways:   

• Define sensitivity training and its usefulness and necessity in the workplace.   

• Identify the benefits for self and the company in pursuing a sensitivity objective.   
• Successfully raise awareness of others.   
• Identify different types of stereotypes; their delivery and effects.   
• Discuss Human Resources and its best practices for dealing with issues associated with stereotypes.   
• Define the steps to handling complaints associated with sensitive issues and stereotypes.   

• Describe the pros and cons of being “sensitive”.  

 

  Target Student:

Course Core Competencies:  

Module 1: Introduction to Sensitivity Training  

Topic A: Definition  

Topic B: History  

Topic C: Who Needs It?  

Topic D: Goals  

Module 2: Benefits  

Topic A: Raising Awareness  

Topic B: Interaction  

Topic C: Behavioral Changes  

Topic D: Productive Workplace  

Module 3: Stereotypes  

Topic A: Explicit  

Topic B: Implicit  

Topic C: Purpose  

Topic D: Effects 

Module 4: Discrimination

Topic A: Employer Responsibility

Topic B: HR and Best Practices

Topic C: Elephant in the Room

Topic D: Overcoming Stereotypes

Module 5: Sex and Gender Stereotypes

Topic A: Employer Responsibility

Topic B: HR and Best Practices

Topic C: Elephant in the Room

Topic D: Overcoming Stereotypes

Module 6: Age

Topic A: Employer Responsibility

Topic B: HR and Best Practices

Topic C: Elephant in the Room

Topic D: Overcoming Stereotypes

Module 7: Disabilities

Topic A: Employer Responsibility

Topic B: HR and Best Practices

Topic C: Elephant in the Room

Topic D: Overcoming Stereotypes

Module 8: Religion

Topic A: Employer Responsibility

Topic B: HR and Best Practices

Topic C: Elephant in the Room

Topic D: Overcoming Stereotypes

Module 9: Handling Complaints (I)

Topic A: Develop Process

Topic B: Publish Process

Topic C: Train Employees

Topic D: Assess the Effectiveness of the Process

Module 10: Handling Complaints (II)

Topic A: Gather Information from the Complaint

Topic B: Evaluate the Credibility of the Complaint

Topic C: Interview Those Involved

Topic D: Take Action Against the Offender