ELEV-CP 001: Communication Strategies

ELEV-CP 001: Communication Strategies

The following is the course description for the Communication Strategies Course:

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Course Objectives:

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. 

You Will:

By the end of this workshop, you should be able to: 

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and paraverbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others
• Use “I” messages

 

Target Student:

Course Core Competencies:

Module 1: The Big Picture

Topic A: What is Communication?

Topic B: How Do We Communicate?

Topic C: Other Factors in Communication

Module 2: Understanding Communication Barriers

Topic A: An Overview of Common Barriers

Topic B: Language Barriers

Topic C: Cultural Barriers

Topic D: Differences in Time and Place

Module 3: Paraverbal Communication Skills

Topic A: The Power of Pitch

Topic B: The Truth about Tone

Topic C: The Strength of Speed

Module 4: Non-Verbal Communication

Topic A: Understanding the Mehrabian Study

Topic B: All About Body Language

Topic C: Interpreting Gestures

Module 5: Speaking Like a Star

Topic A: S = Situation

Topic B: T = Task

Topic C: A = Action

Topic D: R = Result

Topic E: Summary

Module 6: Listening Skills

Topic A: Seven Ways to Listen Better Today

Topic B: Understanding Active Listening

Topic C: Sending Good Signals to Others

Module 7: Asking Good Questions

Topic A: Open Questions

Topic B: Closed Questions

Topic C: Probing Question

Module 8: Appreciative Inquiry

Topic A: The Purpose of AI

Topic B: The Four Stages

Topic C: Examples and Case Studies

Module 9: Mastering the Art of Conversation

Topic A: Level One: Discussing General Topics

Topic B: Level Two: Sharing Ideas and Perspectives

Topic C: Level Three: Sharing Personal Experiences

Topic D: Our Top Networking Tips

Module 10: Advanced Communication Skills

Topic A: Understanding Precipitating Factors

Topic B: Establishing Common Ground

Topic C: Using “I” Messages