ELEV-LS 013: Supervising Others

ELEV-LS 013: Supervising Others

The following is the course description for the Supervising Others Course:

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.    

The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.   

Course Objectives:  

 Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.   

You Will:

By the end of this workshop, you should be able to:   

• Define requirements for particular tasks  
• Set expectations for your staff
• Set SMART goals for yourself   
• Help your staff set SMART goals   
• Assign work and delegate appropriately   
• Provide effective, appropriate feedback to your staff   
• Manage your time more efficiently   
• Help your team resolve conflicts   
• Understand how to manage effectively in particular situations    
• Understand what a new supervisor needs to do to get started on the right path 

 

  Target Student:

Course Core Competencies:  

Module 1: Setting Expectations  

Topic A: Defining the Requirements  

Topic B: Identifying Opportunities for Improvement and Growth  

Topic C: Setting Verbal Expectations  

Topic D: Putting Expectations in Writing  

Module 2: Setting Goals  

Topic A: Understanding Cascading Goals  

Topic B: The SMART Way  

Topic C: The Three P’s  

Topic D: Helping Others Set Goals  

Module 3: Assigning Work  

Topic A: General Principles  

Topic B: The Dictatorial Approach  

Topic C: The Apple-Picking Approach  

Topic D: The Collaborative Approach  

Module 4: Degrees of Delegation

Topic A: Level One: Complete Supervision

Topic B: Level Two: Partial Supervision

Topic C: Level Three: Complete Independence

Module 5: Implementing Delegation

Topic A: Deciding to Delegate

Topic B: To Whom Should You Delegate?

Topic C: Providing Instruction

Topic D: Monitoring the Results

Topic E: Troubleshooting Delegation

Module 6: Providing Feedback

Topic A: Characteristics of Good Feedback

Topic B: Feedback Delivery Tools

Topic C: Informal Feedback

Topic D: Formal Feedback

Module 7: Managing Your Time

Topic A: The 80/20 Rule

Topic B: Prioritizing with the Urgent-Important Matrix

Topic C: Using a Productivity Journal

Topic D: Using Routines and Rituals to Simplify Your Workday

Module 8: Resolving Conflict

Topic A: Using a Conflict Resolution Process

Topic B: Maintaining Fairness

Topic C: Seeking Help from Within the Team

Topic D: Seeking Help from Outside the Team

Module 9: Tips for Special Situations

Topic A: What to Do If You’ve Been Promoted from within the Team

Topic B: What to Do If You’re Leading a Brand New Team

Topic C: What to Do If You’re Taking on an Established Team

Module 10: A Survival Guide for the New Supervisor

Topic A: Ask the Right Questions of the Right People

Topic B: Go to Gemba

Topic C: Keep Learning!